DELIVERY & RETURNS

SHIPPING

SHIPPING INFORMATION

Bombshell Bay has a number of different shipping options to suit. From time to time we offer free shipping as a promotion, the relevant code will need to be entered into the shopping cart in order to redeem the free shipping offer.
As of 01 August 2015 we will be shipping  products directly from our warehouse in Bali to our customers all over the world. We wanted to reduce the amount of travelling our products do before they get to their customers.

Bombshell Bay does not take responsibility for any orders that may be lost or misplaced by EMS/DHL/ Australia Post. Once the order has had the tracking number added it signals that the order has been dispatched and is in the hands of Australia Post.

From time to time EMS/DHL/ Australia Post are unable to deliver orders and whilst we will help you with the paperwork in finding this, we are not responsible for replacing or reimbursing you for lost items.

FLAT RATE WORLDWIDE SHIPPING

Bombshell Bay offers flat rate shipping of $15 to most countries. We use EMS/DHL/ Australia Post to dispatch the order however during transit it may pass through several different mail carriers. We offer tracking on all orders, this ensures peace of mind and allows you to see where you order is and when it is likely to arrive.

Bombshell Bay does not take responsibility for any orders that may be lost or misplaced by Australia Post or any local mail carriers.

Bombshell Bay will assist customers who’s orders have tracking enabled to locate their items and assist in obtaining a replacement item or reimbursement from the mail carrier.

SAME DAY DISPATCH

We ship orders on Mondays and Thursdays. If you order on any other day you have the option of same day dispatch and shipping for a flat rate of $50 anywhere in the world. Drop us a line and we can sort it out.


CUSTOMS AND TAXES

All countries have different laws regarding the importation of certain products.

Unfortunately, we have no control over these charges and are unable to provide estimates of costs as they differ widely from country to country.

Please note that understanding such import restrictions and the payment of any associated costs is considered the responsibility of the purchaser/receiver. We recommend you contact your local customs office for current charges before placing your order.

 

RETURNS POLICY

NEW RETURN POLICY AS OF 1 JANUARY 2016

Bombshell Bay Swimwear is unable to provide refunds for changes of mind.  However, we want you to be happy with the items you order so we have come up with a new returns policy that is more flexible for all of our customers.

ORDER MULTIPLE SIZES- RETURN WHAT DOESN’T FIT

Sometimes its hard to know which size to order  when shopping online and even though we offer a size chart and a custom fit service, sometimes we find customers sometimes need to exchange their purchases.

We want to make life as easy as possible for our customers and are launching a new service… called ORDER 2 KEEP 1 (we didn’t spend as much time on the name as we would have liked)

It goes like this…

You are shopping for one of our tops online and you can’t decide between a Small and a Medium. You put both tops into your  shopping cart and check out.

Your order arrives a few days later and you try on the tops and decide which is a better fit for you.

You contact us to let us know you are returning the unwanted top within 7 days of your order arriving and send it back to our Head Office in Australia. You can drop us a line at [email protected] with the order number and which size you are returning.

When we receive the returned item in original condition we will refund the cost of the garment returned within 7 days.

Here’s the fine print…

Only 1 of the multiple items can be returned for a refund
If you decide not to keep both items you will be issued store credit which is valid for 12 months from the date of issue
Refunds and Store Credit do not cover shipping costs

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Did you know PayPal will pay for the return shipping on unwanted items you have purchased online? Pretty awesome hey?

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REGULAR ORDERS

As we mentioned earlier we don’t refund for change of mind, however we will honour exchanges and credit notes. Requests for a credit notes and exchanges must be made within 7 days of receiving an item via email to [email protected]. Items must be returned unworn, with the original sale tags attached and in the condition that they were received.

Please note that we are unable to offer credit on sale items, unless faulty.
Items marked FINAL SALE cannot be returned

We ask that returned items be shipped via registered mail to our Australian mailing address as below (please do not return items to our  dispatch address in Indonesia as the postal system can be very unreliable)

Bombshell Bay Swimwear
Po Box 374
St Kilda
Victoria 3182
Australia

You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes. Bombshell Bay will reimburse the cost of shipping for faulty items.

 

HOW TO RETURN A PRODUCT

Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your shipping charges if we have to reimburse them. Please note we will only reimburse up to $20USD to return an item so please don’t send it by super fast unicorn delivery.

Our return address is:

Po Box 374
St Kilda
Victoria 3182

AUSTRALIA

It can take up to 14-21 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.

If you are exchanging an item we will send you a PayPal invoice for the shipping of the new item.

Store credit expires after 12 months