FAQ's
About Us
Bombshell Bay Swimwear is an eco-friendly Melbourne label who creates sustainable luxe swimwear out of floating plastics and other misplaced synthetics that are found in our oceans.
Our mission is to create beautiful, modern designs that are truly sustainable without compromising the quality or performance. We are dedicated to using only the finest Italian recycled fabric to ensure the highest calibre of swimwear is always produced.
An Australian owned label doing our part in making our oceans a cleaner place for our marine life, while we continue to design and create only the best quality swimsuits for you.
We have a small dedicated team; we like to call our magicians who create our swimwear offshore in beautiful Bali. By doing this, we only create small amounts of each collection which makes them not only exclusive pieces but it also really allows us to be a true sustainable swimwear brand. We are a small but proud Australian owned label helping to do our part in making our oceans a cleaner place for our marine life, while we continue to make only the best quality swimsuits for you, our beautiful customers.
If you have any questions around our process, please reach out to us via email at
hello@bombshellbayswimwear.com
Team Bombshell Bay x
Customer Care FAQ'S!
What Is Sustainable Swimwear?
The thing that makes sustainable swimwear truly sustainable is that it’s a closed-loop process. Our fabrics can be regenerated again, and again, and again for infinity without ever losing their quality. That means nothing of your swimsuit will ever end up in a landfill….ever!
And Why Are You Making It Now?
Up until now Sustainable Swimwear fabrics have only really been available to brands who order enormous quantities of it. It’s also more expensive than regular Lycra. Why would we want to make normal swimwear when we can help our oceans!
What makes this Swimwear so Sustainable?
Humans use plastic for everyday items from pens to razors, plastic bags, bottles and other synthetics and It’s a sad fact that a lot of this plastic end up in our oceans. There’s an army of people who dive it out, they are literally saints because it's not only dangerous it's takes a long time to do. They then pass it onto some magicians who process it, perform some kind of magic on it and spin it into yarn.
This is then woven into the fabric we use to print on to make your swimwear. If you check out "our process" in the menu we go through step by step on how the process works.
Is Sustainable Swimwear fabric good quality?
Our sustainable swimwear in no way sacrifices quality or performance. In fact, side-by-side to a traditional swimsuit, you couldn’t tell the difference. That’s because the fabric we use is just like traditional Lycra. We use only the best, Italian Carvico Vita.
The quality is incredible, just as good as the original lycra that we know. it's also fully lined and UV50+
We only use Italian Carvico Vita recycled fabric to ensure the highest quality of swimwear is produced. Carvico Vita is made with 78% Recycled Polyamide with 22% Elastane. Not only is our fabric known for helping clear our seas from plastics and ghost netting, but it also has key benefits such as: Excellent UV Protection, pilling resistance, incredible shape retention, Resistance to sunscreen and oil and its ultra-chlorine resistant too. Did we mention that it has 2 way stretch and its SUPER soft. The Italians defiantly know what they are doing, that's for sure.
How do I care for my Sustainable Swimwear?
The same as you would for any other swimwear. NEVER, EVER put it in the washing machine. EVER.
Hand wash cool water, dry in shade.
Does Sustainable Swimwear fit the same?
Yes, sustainable swimwear fabric is exactly the same fit as regular Lycra. In fact, if you want us to get all technical on you, it’s actually “flatter” so it sits on the body a little better.
Does Sustainable Swimwear stretch or fade?
All swimwear stretches. The good stuff (like the stuff we use, has 2 way stretch) it snaps back into place after being worn. Over time all swimwear will stretch after use, however we still have pieces from our first collection that are in excellent shape. Prints are still vivid too.
The new Sustainable fabric we are using is just as good as regular Lycra so you can expect it to last. Remember that in the water you're swimwear will expand about half a size. Once dry it'll go back to its original size.
RETURNS & EXCHANGES
Except as set out in this agreement, all sale items are final.
Purchases from Bombshell Bay Swimwear cannot be returned or exchanged for change of mind if product is purchased on sale.
Full priced purchased items can be returned for a different size or product. Please see section below on returning items.
FAULTY, INCORRECT & DAMAGED ITEMS
In accordance with your rights under the Australian Consumer Law, being Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL):
(a) if an item has a major or serious problem, you are entitled to choose an exchange, repair, refund, or a gift card provided you present proof of purchase. An item has a major problem when:
(i) a reasonable consumer would not have bought the goods if they had known about the problem;
(ii) the goods are significantly different from the description, sample or demonstration model shown; or
(iii) the item is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time;
(iv) the item is unsafe; and
(b) if an item has a problem, please contact hello@bombshellbayswimwear.com or call so we can assist to replace the item within a reasonable time. If the item is not able to be replaced in a reasonable time, you can choose an exchange, gift card or refund.
Please be aware that if any item is deemed faulty, the above remedies only apply if you were not made aware prior to purchase.
Refunds for faulty or damaged items will be processed via the same payment method as the original payment. Where the original payment method is no longer available, we may issue a gift card, exchange, or refund via alternative method (where possible).
If your order meets the criteria detailed above we will gladly offer a refund, exchange or gift card only if:
(i) you contact our customer care team within 14 days of receipt of purchase;
(ii) you present proof of purchase; and
(iii) the item has not been used;
(iv) the item is not a gift card
RETURNING ITEMS
(a) Please post the items you wish to return via trackable post. Bombshell Bay Swimwear will not be responsible for lost parcels.
(b) Bombshell Bay Swimwear will refund the postage costs for any item deemed faulty in accordance with the ACL, provided you authorise your return with the Bombshell Bay Swimwear customer care.
To arrange a return, please contact the Bombshell Bay Swimwear Customer Support Team at hello@bombshellbayswimwear.com Any items received by post that do not comply with the above conditions will be returned to sender.
Size & Fit FAQ's
How do I find the right swimwear for me?
To find the right fit, we have developed some new size information tools in each style. Go and click through the image gallery for the style you are looking at and you will find a size chart with measurements to help you make the best decision. if you need to, go and grab a measuring tape or a ruler and measure out your most comfy bra and undies. You can’t go wrong with that.
Shipping is 3 - 5 days depending on your location (Australia & New Zealand)
For our international customers please allow up to 10 - 14 days (Usually it is quicker but please allow this timeframe incase of Public Holidays/busy periods of the year.